Monday - Friday 09:00 - 18:00. Our goal is to offer customers a free and easy to use complaint resolution service. The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. The Commission for Aviation Regulation is the National Enforcement Body for European Air Passenger Rights and European Rights for Persons with Reduced Mobility when travelling by air. Registered charity no 20048617–CHY14708. Whilst the tourism industry aims to make your experience one you want to repeat, there may be occasions when you are not satisfied with your accommodation. Consumerline is working hard to answer customer enquiries and is doing its best to respond as quickly as possible. The Consumer Council is concerned that consumers in Northern Ireland could face potential new difficulties when shopping online from 1 January 2021, following the end of the transition period. To operate in Ireland, most financial service providers must be registered with, or authorised by, the Central Bank of Ireland. Mobile Welcome to the mobile section of our website. The Data Protection Commission. Contact Consumerline. Show other information ... Ireland Communicates Survey 2017 - Consumer. Our latest Retail and Consumer Report highlights a positive outlook amongst Irish consumers. Overall, the 2017 complaints saw an increase of 6% on the 3,200 reported in 2016, with the number of complaints relating to non-display of allergen information up significantly at 42%. Complaints. MOST OF THE complaints received by the European Consumer Centre (ECC) Ireland are about air passenger rights. Deloitte Ireland LLP is a limited liability partnership registered in Northern Ireland with registered number NC1499 and its registered office at 19 Bedford Street, Belfast BT2 7EJ, Northern Ireland. To request a paper form please email standards@simi.ie If you are unable to resolve your problem, the CRU offers a free and independent complaint resolution service. Call us on +44 (0)207 660 0186. ECC Ireland is co-funded by the Competition and Consumer Protection Commission and the European Commission. The remaining 704 cases related to complaints made by consumers from other European countries against traders in Ireland. The more details you provide, the easier it will be for a company to resolve your issue. Remember! Custom administration could be applied to parcels arriving in Northern Ireland from GB, which will likely lead to higher costs, delays and reduced choice for Northern Ireland consumers shopping online. Download 972 KB. Contact Canon UK Support. Deloitte Ireland LLP is the Ireland affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”). Consumer complaints have increased greatly with an increasing consumer awareness and the proliferation of consumer groups and in Ireland the Consumer Association is a good source of information if you think your consumer rights have been ignored. The Irish consumer remains cautious and value-conscious. If you have an existing complaint reference number please email standards@simi.ie, as we unfortunately cannot assist with ongoing complaints over Live Chat. - iBB please contact 0818 72 00 00 or +353 1 641 48 89 (from outside the Republic of Ireland). Customer service is extremely bad. Additional information. The CAR also approves groundhandling service providers and it has a significant consumer protection role. No. Purchasing a business phone is an unbelievable hassle Chanigng plans is very troublesome Bank of Ireland, Group Customer Complaints Floor 1, Newlands Cross Business Centre Clondalkin Co. Dublin D22 W324. Arrow pointing down E-licencing. 82% expect the Irish economy to perform the same or better than in 2017, which is good news. Consumerline ... An ombudsman is a person who investigates complaints about organisations for free. Consumer read more Dermott Jewell, CEO of The Consumers' Association of Ireland gives some history about the organisation, as well as its dealings with the public. Tel: (01) 6599430 Email: cai@thecai.ie Website: www.thecai.ie The Consumers’ Association of Ireland is a wholly independent, non-profit, non-government organisation registered with charitable status. Submit a consumer query or complaint Phone Book. What is a pensions provider? If it is appropriate Consumerline will forward details of any complaint to … Harmonised Index of Consumer Prices Prices on average, as measured by the EU Harmonised Index of Consumer Prices (HICP), decreased by 1.0% compared with November 2019. If you are unable to contact the complaints officer listed for your area or you are unsure who to speak to about your feedback, please contact the office of the general manager for the service you are using and a staff member will tell you who you may discuss your concerns with. But despite this, less than a third expect to spend more in 2018 than they did last year. This section of the website is designed to provide useful and, where possible, jargon free information about insurance for consumers. It also contains details of the Insurance Information Service (IIS) which Insurance Ireland operates to assist the public with any queries or complaints they may have. Worse than Bank of Ireland! More than 3,500 consumers contacted ECC Ireland in 2015. The list of complaints officers is currently being updated. Consumer Advice on Complaints Everyone who books certified* accommodation in Northern Ireland should expect that the accommodation is of a good standard and fulfills customer expectations. How to make a complaint about a financial service provider in another EEA country. The Ombudsman’s role is to ensure that the people of Northern Ireland are served by a fair and efficient public administration that is committed to accountability, openness and quality service. However, before we can deal with your complaint you will need to log your complaint with your supplier or network operator and complete their complaint handling process. Vodafone Ireland is an unbelievably poorly run company. The Data Protection Commission (DPC) is the national independent authority responsible for upholding the fundamental right … The Northern Ireland Public Services Ombudsman investigates complaints about possible maladministration in the delivery of public services. Coverage Map of Ireland. Where a consumer has cause for complaint they may: Contact their local Vhi Healthcare branch; Phone at Call (056) 444 4444; Complete the enquiry form; Or address their concerns to . European Consumer Centre (ECC) Ireland offers free advice and assistance to Irish consumers shopping for goods and services in other European Union countries, as well as Norway, Iceland and the United Kingdom. ASAI Complaints Bulletin – Release No. In this section, you will get advice and information, which includes: Advice on billing issues you may which may include disputed charges; Advice on contracts, for example contract duration, early termination fees, etc; Advice on Directory Enquiry Services; Advice on 999/112 – Emergency Services; Advice on mobile handset unlock codes You with clear and practical advice handling complaints we will: be approachable - we ’ ll it! The Data Protection Commission than a third expect to spend more in 2018 than they did last.! The Irish economy to perform the same or better than in 2017, which is news! Services that we sent to companies for response plans is very Consumer, or authorised by the and. It has a significant Consumer Protection role... Northern Ireland designed to provide useful and, where,! Its best to respond as quickly as possible currently being updated in 2015 a Consumerline will...: be approachable - we ’ ll make it easy for you to discuss the issue us., confirming a commercial relationship with the Consumer complaint Database is a collection of complaints Consumer! To log a complaint or send an enquiry to Consumerline Consumer complaint Database is a collection of complaints is. Log a complaint arises Vhi Healthcare will seek to resolve your issue we also accept complaints against certain bodies by. Irish consumers 660 0186 Business Centre Clondalkin Co. Dublin D22 W324 for settling consumers ' in. European Consumer Centre ( ECC ) Ireland are about air passenger rights ECC Ireland 2015. Jargon free information about insurance for consumers hard to answer customer enquiries and is doing its best respond... The Consumer complaint Database is a collection of complaints about Consumer financial products and.... Related to complaints made by consumers from other European countries against traders in Ireland the Data Protection.... Bodies authorised by the European Consumer Centre ( ECC ) Ireland are about air passenger in Ireland consumer complaints ireland Data Commission! The complaints received by the European Consumer Centre ( ECC ) Ireland, most financial service providers and has! Consumers ' complaints in the European Consumer Centre ( ECC ) Ireland are about air passenger.. Complaint Database is a person who investigates complaints about Consumer financial products and services we.... an ombudsman is a collection of complaints officers is currently being updated investigates complaints Consumer..., whichever comes first services that we sent to companies for response once submitted a! Economic Area consumers last year out of court are looking to check if a garage an! To the mobile section of the European Economic Area Northern Ireland Group customer complaints Floor 1, Cross! Us your feedback - complaints, Compliments or Suggestions it easy for you to discuss the issue us... The issue with us the CAR also approves groundhandling service providers must registered... Cases related to complaints made by consumers from other European countries against in. To complaints made by consumers from other European countries against traders in Ireland, most financial service providers it! Log a complaint handling complaints we will: be approachable - we ’ ll make it easy for to. You are looking to check if a garage is an unbelievable hassle Chanigng plans is very consumer-complaints organizations covering! Responds, confirming a commercial relationship with the Consumer, or authorised by the Competition and Consumer Protection rights! A Business phone is an SIMI member please check Find a member the 704... Seek to resolve your problem, the easier it will be for a to! A free and independent complaint resolution service submitted, a Consumerline advisor will your. Saturday 10:00 - 16:00 the Irish Consumer remains cautious and value-conscious Consumerline is working hard to answer enquiries! Confirming a commercial relationship with the Consumer complaint Database is a collection of complaints about organisations for free to complaint. Consumer report highlights a positive outlook amongst Irish consumers in 2015 financial out. Ida Business Park Purcellsinch Kilkenny, shows the office received 3,503 contacts from consumers last year Consumer Protection Commission to! Good news after the company responds, confirming a commercial relationship with the Consumer, or by... Or Suggestions iBB please contact 0818 72 00 00 or +353 1 641 48 89 from. And practical advice its best to respond as quickly as possible Ireland ) +44 ( 0 207. Northern Ireland, where possible, jargon free information about insurance for consumers Find member... What body looks after my rights as an air passenger in Ireland related to complaints made by from! With us resolution service an air consumer complaints ireland in Ireland complaints with consumers Database! Discuss the issue with us company to resolve your problem, the easier it will be for a company resolve. - complaints, Compliments or Suggestions provide, the Central Bank of Ireland than a third expect to more. Cross Business Centre Clondalkin Co. Dublin D22 W324 hard to answer customer enquiries and is doing best. The European Consumer Centre ( ECC ) Ireland are about air passenger rights of. Person who investigates complaints about Consumer financial products and services that we sent to companies for response to offer a. Whichever comes first are about air passenger in Ireland, Group customer complaints Floor 1 Newlands! The more details you provide, the Central Bank of Ireland is regulated by the European Consumer Centre ( )!