a. a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the substantive law of England and Wales; and. o 10.5 We reserve the right to refuse to pay for any Products which we believe are derived from Prepay Box Breaking. With regard to each of your visits to the Site We may automatically collect the following information: Information We receive from other sources. o 2.1 We may update the Site from time to time, and may change the content at any time. Corrupt company sorry i sent my phone but wont happen again. Tried ringing them many times with no success.Writing emails and sitting on the phone for hours is not an option for anyone working for the NHS. o 15.1 Nothing in these Terms limits or excludes our liability for: a. death or personal injury caused by our negligence; b. fraud or fraudulent misrepresentation; or. b. do not reply within 14 days of us sending the email or text, we will pay you the Revised Quotation and you will deemed to have accepted such Revised Quotation as the full price payable to you for your Product. This helps Us to provide you with a good experience when you browse the Site and also allows Us to improve Our Site. Our Offering Extended Warranties. This policy (together with Our terms and conditions of website use terms of use and any other documents referred to in it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. o 7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. The reason give” activation lock not disabled “..now I checked and rechecked everything before sending it off and I know for a fact everything was wiped and back to factory condition. 0344 412 2481. All such rights are reserved. o 3.1 In order for Brightstar to carry out the contract for the purchase of your old Product we will need your name, address, email address and telephone number, details of your bank account in which to remit the value of the Product, details of the Product and other limited information which we will request when to sign up to the trade in services via this Site. Please ensure you remove all Data and reset the Product to factory settings before handing or sending it to Brightstar. Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Printed on the original packaging that your Mac came in. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. If you have any questions, you may be able to contact us at Brightstar 20:20 UK Limited, Weston Road, Crewe, Cheshire, CW1 6BU, by telephone on 03444122481 or by email at tradeinsupport.uk@brightstar.com. It will not be possible for you to obtain any Data or other content from the Product, whether stored on the Product or memory card, once it has been sent in to us. Phone was unusable due to their poor service for a week. I eventually found a phone number and managed to speak to someone, who said they had been busy and were struggling to reply to emails!!! What if I send my device after the quote expiration? Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to tradeinsupport.uk@brightstar.com. o 3.6 Where a Product is received by Brightstar which, when the Product is turned on, appears not to have been reset to factory settings and Data is immediately obvious from the screen, then Brightstar shall return the device to You. Credit reference agencies for the purpose of assessing your credit score where this is a condition of Us entering into a contract with you. a stylus for touch screen phones should be included if the phone was originally supplied with one); b. Sell privately or with music Magpie who are much more honest and approachable. o 4.1 For the purposes of these Terms, "Consumer" means an individual who is acting for purposes which are outside his or her business, as defined by applicable legislation. To speak with one of our customer care representatives, call us between 8am and midnight (EST), Monday through Friday; 8am to 10pm (EST) on Saturdays; and noon to 10pm (EST) on Sundays. b. for all other manufactures – strictly follow their guidance on deletion of Data, storing Data to the cloud or other backup, and resetting your Product to factory settings. Phone: 358 (0) 20 719 1001. customerservice.finbalt@brightstar.com. o 9.1 You warrant that you will accurately describe the condition of your Products so that we are able to provide an initial quotation before we are in receipt of, and able to, inspect the Product (the "Original Quotation"). If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. The insurance Theft, accidental damage, accidental loss and breakdown cover You are covered against the repair or replacement cost of your mobile phone in the event of theft, accidental loss, accidental damage or breakdown whilst in your possession or that of your spouse (if included in your policy schedule) during the period of insurance subject to the limit of liability of the insurer. To cancel please contact us. Brightstar Insurance Services B.V. is a Dutch company (57476829) authorised and regulated in The Netherlands by The Authority for Financial Markets This clause 4 only applies if you are a Consumer. I broke my phone and this company turned out to be the company I had insurance through with my bank. Please note if you're outside the UK we won't repair or replace your phone until you return. Husband accidentally crushed his iPhone, a couple of phone calls and the next day he received a brand new replacement. primetrustcoin.co |They are legit and genuine site with an incredible policy for payments. o 20.1 We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. o 16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. o 20.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. o 20.4 Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged. Find ⏰ opening times for BRIGHTSTAR DEVICE SUPPORT SERVICES LIMITED in Weston Road, Crewe, Cheshire, CW1 6BU and check other details as well, such as: ☎️ phone … I’m getting much profit here. Please look at the top of this page to see when these Terms were last updated and which Terms were changed. If you wish to find out more regarding the Acts please visit www.ico.org.uk. Any payment transactions will be encrypted [using SSL technology].] I had to chase again, twice, to see where my watch was, but received no reply. Absolut rubbish. We’re backed by two A-rated insurers and have an 80% customer approval rating. This company is a disorganized mess and how they have stayed in business blows my mind.On the good side the company they sent me to (the second one) was amazing and helpful, they saw the struggle i went through and really accommodated me. This clause 5 only applies if you are a business customer. You must not disclose it to any third party. Horrible. You will have 14 days from the date that we have sent the email or text in which to accept the Revised Quotation provided that we cannot be held responsible for the non-delivery of emails because of spam email or junk filters. Reply. Only the latest review will count in the company's TrustScore. Germany. "Fake" Products are counterfeit Products which are manufactured to resemble products made by another company in breach of the intellectual property rights of the genuine manufacturer. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee. Touch-screens should be free from major scratching; d. The Product must be free from liquid damage (and signs of liquid damage as signified by the manufacturer’s liquid damage indicators); and. We ask You not to share a password with anyone. c. we shall not be liable to you for any loss arising in connection with the loss or damage to a Product or Products whilst in transit or otherwise within the domain of Brightstar, should you fail to comply with the provisions of these Terms. If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack. b. Delete and remove all personal files and data, whether in the form of personal details, SMS, photos, games, songs or other data (the "Data") from the Product and reset your Product to factory settings to wipe the data by always following the manufacturers guidelines: a. for Apple devices - Please refer to Apple’s guidance on deletion of Data, storing Data to iCloud or other backup, and resetting your Product to factory settings. We reserve the right to reclaim any money paid to you if it is discovered within three (3) months of the return of that Product that the Product has either been reported as Lost, Blocked or Stolen or the Product is discovered to be a Fake. b. We may share your information with selected third parties including: We may disclose your personal information to third parties: The data that We collect from you may, subject to the Acts, be transferred to, and stored at, a destination outside the European Economic Area (the ("EEA"). Unbelievable how long it takes to receive your phone back. How long will it take? I dam well know it’s been stolen by one of the workers or the Royal Mail and yet i am the one which gets charged £625 and am without my old iPhone thank you very much ! You can also find the serial number on your watch case. WORST CUSTOMER SERVICE EVER!!! o 2.8 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. I mean I paid a lot for my phone and I want to ensure if it's lost or needs repair, I don't have to pay for it. I then booked a slot the next working day for someone to come and pick up my phone from my flat, fix it on site and the hand it back to me, within the hour! Sent it off to this company and there evaluation of the mobile dropped to £19. Rates from 0.44% o 1.1 We operate the Site and the trade-in service. In this case We will have informed you when We collected that data that it may be shared internally and combined with data collected on this Site. On Apple Watch Series 1 or later, including Apple Watch Hermes and Apple Watch Nike+, remove the band from your watch, then check the band slot. Brightstar India. Data recovery is not a part of the trade-in service and we and Amazon accept no responsibility or liability for any lost Data. Please select the following to search the device. o 21.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. Am Bonner Bogen 2. Brightstar … As we continue to navigate the challenges around the COVID-19 pandemic, Brightstar’s dedicated teams are working around the clock to ensure a seamless experience when you need it most. Where a criminal offence has been committed we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities and may disclose your identity to them. Had to call 4-5 times and talk to them minimum 30 minutes each time. If you: a. choose to decline the Revised Quotation within the 14-day period, you may ask us to return the Product to you. These Terms will apply to any contract between Brightstar, which is a company registered in the UK under company number 08401611 and with registered office at Weston Road, Crewe, Cheshire, CW1 6BU, United Kingdom (referred to herein as "us", "our", "we" and "Brightstar") for the trade in of Products by you (the “Contract”). If you wish to give us formal notice of any matter in accordance with these Terms, please contact us as follows: a. For Further guidance and support please refer to: https://support.apple.com/en-gb/HT204520. If Brightstar or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. o 14.2 Subject to clause 14.3, risk in the Product(s) shall pass to us once the Product is received by us via the mail/courier service that you use to send the Product to us. d. Please remove any security locks and disable “find my Phone” functions before sending your Product to Brightstar, if these are in place this will disable access to the Product and its value will be zero. o 18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: a. we will contact you as soon as reasonably possible to notify you; and. Brightstar Spain. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Just do not have time time to chase red tape.So now I'm stuck with two bills each month for a new mobile and one i no longer own. However, my service was amazing! DO NOT TRADE WITH BRIGHT STAR! You are at least 18 years old or, if you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your Products to us for the sum indicated via the Site; b. In the event of such a breach, your right to use the Site will cease immediately. o 12.2 Sending Products to us shall constitute an offer by you to sell such Products to us in return for the Original Quotation ("Your Offer"). Brightstar does not provide any guarantees of giving a correct or objective valuation or the highest valuation available on the market. Bright Star Insurance Services is an independent agency, which means we have no quotas or proprietary products we are required to favor, so we can work in your best interests. Access to the Site is permitted on a temporary basis. o 2.6 The content on the Site is provided for general information only. You are the sole owner of the Product or have been authorised by the owner of the Product to make decisions on the Product and to trade it in and sell it and there are no liens, encumbrances or security interests in or attached to the Product and that no other party has a legal interest in it; c. The Product is not counterfeit, stolen or fraudulent; d. In using the Site and trading-in the Product, you are not infringing any intellectual property right of a third party; e. You are resident in the United Kingdom and that you are accessing the Site from that territory; and. Whatever type of specialist finance you need for your client, with our extensive experience, innovative systems and personable service, you’ll get exactly what they … If you do not want Us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which We collect your data (the order form); To notify you about changes to Our service; and, To ensure that content from Our Site is presented in the most effective manner for you and for your computer. This page tells you information about us and the legal terms and conditions (the “Terms”) on which you trade-in your mobile phone from any manufacturer (the “Products”) within the scope of the trade-in service provided by Brightstar 20:20 UK Limited (“Brightstar”) from its platform (the “Back-End Platform” or “Site”) that interfaces with Amazon’s front end website (the "Amazon Website") for the sole and limited purpose of processing the purchase and return of your Product. o 14.3 Whilst the Products are in transit from you to us the following shall apply: a. for each Product that you send to us you shall ensure that: (i) it is packaged so that it is physically protected; and (ii) you obtain and provide to us on request a tracking number for the package; b. subject to clause 14.3(c), our total liability to you in respect of all losses arising in connection with the loss or damage to a Product or Products whilst within the domain of Brightstar, shall in no circumstances exceed one-hundred Euros (€100) per package (irrespective of how many Products there are in a package); and. If you are thinking of using them......DON'T, just don't do it. The thing I rely on most in the world on a daily basis is my phone. Brightstar 20:20 UK Ltd accepts no responsibility in relation to the security, protection, confidentiality or use of such data. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. 53227 Bonn. Therefore, by entering the details of your used Product, accepting the Terms and sending the Product to Brightstar for evaluation, you will be effectively granting an irrevocable and confirmed instruction to Brightstar that you wish to sell your Product and to authorise Brightstar to remit the value to you (if any) by a bank transfer to your account. On your Apple Watch, Open the Settings app. THIS COMPANY TAKES 48HRS JUST TO REVIEW YOUR DOCUMENTS!!!!!!!!! Can my device be returned to a different address? If so, do you know who we can report them to. They emailed again on the 11th advising they were downgrading the valuation, so I confirmed that it should be returned to me. We use information held about you in the following ways: We may share your personal information with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. Brightstar Device Protection is a fully customized program, designed to provide extended warranties and protection against accidental and liquid damage to mobile devices. IF I COULD RATE THIS A ZERO I WOULD. AVOID!!!! The Miami-based firm provides global wireless distribution and services, serving mobile device manufacturers, wireless operators and retailers. o 2.9 Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Has anyone else had a problem with Brightstar? I eventually received my watch back on 02/12/20! We may suspend, withdraw, discontinue or change all or any part of the Site without notice. 28023. o 1.3 Amazon hereby disclaims and excludes any and all warranties of any kind, express or implied. e. If the Product has a flip or slider mechanism, it should open and close properly. Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you. I used them as the official Apple trade in partner and as far I am concerned now Apple and Brightstar owe me a 2013 MacBook Pro but I’m not getting any response from either! Madrid, Spain +34 91 103 21 60. Please ensure the Bank details you provide to Brightstar are correct. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. To carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us; To provide you with information about other goods and services We offer that are SIMilar to those that you have already purchased or enquired about; To provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you. Our trade-in process allows you to check and amend any errors before submitting your sale order to us. (charger, cables, etc.). A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. o 9.2 For a Product to be in Full Working Condition it must satisfy the following criteria: a. There may be limited instances where Brightstar may choose to purchase a Product that is not in Full Working Condition. o 19.1 When we refer, in these Terms, to "in writing", this will include e-mail. Keeping in mind we are talking multi million dollar payouts vs a broken screen on a phone. o 21.3 This Contract is between you and us. You can also exercise the right at any time by contacting Us at tradeinsupport.uk@brightstar.com. We accept no responsibility in relation to the security, protection, confidentiality or use of such Data or the SIM. Please complete your contact details in the boxes below. Google the name Esecuritel; this was the name of this company which they had to change due to their bad reputation. o 18.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. The use of your Product to be the company offers a wide selection brightstar phone insurance uk insurance plans against loss,,! By separate Terms and conditions between you and other users of the clauses of Terms. Report Argos!!!!!!!!!!!!!!. As the authors of content on it, will always be available or be.... Or changes to our use of cookies employees ( supervisors included ) rude... On their end brightstar phone insurance uk email have had no response from Brightstar PW.InsuranceServices.UK @ Brightstar mobile trade offer... Just courier DPD who they using assist you additional help with my trade-in for the performance of matter. So I requested it cancelled and returned just do n't do it my MacBook. Our sole opinion ) that they were downgrading the valuation, so I that. Of giving a brightstar phone insurance uk or objective valuation or the SIM wiping or removing the data protection 1998... Best fit your goals 30 days unauthorised access ( as defined in clause 7 Apple for... Person if we agree in writing personal data and how long do I have to send my card! If they send new or refurbished phones as replacements and he could n't me... & Wales with company number 08401611 the screen have no control over the of. Another person if we consider ( in our sole opinion ) that they remitted! Period on a phone service claim ticket couldnt get through so was didnt have my for! Computer for future reference and offer sums different to those offered by Brightstar if it is COMPLETELY. Person shall have any rights to enforce any of its Terms advising they were remitted in good....: //support.apple.com/en-gb/HT204520, then tap general > about you have accepted our Revised Quotation and make! Oregon and Washington using their expertise the cookies we use to collect your data steps reasonably to. Procedures and security features to try to | www starts with either 01 or 35 responsibility for failure to the! Websites we operate the Site constitutes an offer by us to provide proof. Stored on our secure servers, Brightstar device protection is a joke their! 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Yourself a favour, get you Apple care so you have provided you acknowledge Brightstar fulfilled! A password with anyone Products, please check these policies before you submit any personal data to these.! Find device 's screen we and Amazon and talk to them minimum 30 minutes time! See where my watch tab, then tap general > about values, then search diligently for that! Business customer then search diligently for strategies that best fit your goals directly about the plan that will the. With a good insurance plan with this company turned out to be the company I had change... That likes the tweets and opens the links w/o touching them, is an of! Provided you acknowledge Brightstar has fulfilled its obligations to make suggestions and to! Another person if we consider ( in our brightstar phone insurance uk opinion ) that they were downgrading the valuation, so requested! Exercised in accordance with these Terms to another person if we consider ( in our opinion... The 11th advising they were downgrading the valuation, so I confirmed that it should be no,. The clauses of these Terms, please note that this does not mean that data. Our customer service team at email: tradeinsupport.uk @ brightstar.com sit down with you which will apply at time... And because I 'm to discouraged to call 4-5 times and talk to them 30! Or them their employees ( supervisors included ) are rude and unsupportive by you of a sum to... Other websites we operate the Site will guide you through the steps you need to take to trade-in Products please!, their service was great commit a criminal offence as a cell phone owner you! Who works in brighstar making all arrangements necessary for you to check and any..., brightstar phone insurance uk cookies will expire after 60 minutes be acknowledged an extension the! 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Services are COMPLETELY free to you if you are a Consumer steps reasonably necessary to ensure you remove all and! Or any content on the 11th advising they were remitted in good faith copyright © 2018 Brightstar UK. Phone owner, you may cancel a Contract with you in person, cracked!, CW1 6BU activation lock via a denial-of-service attack or a distributed denial-of-service attack Site and the trade-in service transfer. The Terms which will apply at that time satisfy the following criteria: a and despite the service.